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Square Wholesale Supply

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T & C and Refund Policy

 

Welcome to Square Wholesale Supply LLC (referred to as “we”, “us”, or “our”).

1. Terms & Conditions Overview

By accessing or using our website (www.squarewholesalesupply.com), you agree to be bound by these Terms of Service. We reserve the right to update or modify these terms and our Returns Policy at any time without prior notice. Please inspect your order immediately upon receipt and report any errors or issues to our customer service team as promptly as possible.

2. Order Cancellation Policy

  • Right to Cancel: You have the right to cancel your contract/order within 30 days of receiving your goods without giving any reason.

  • Seller’s Right to Cancel: Square Wholesale Supply LLC retains the right to cancel any order and issue a full refund prior to order dispatch.

  • Condition of Items: Returned goods must be unopened, unused, and in their original packaging with all retail seals unbroken.

  • How to Cancel: To exercise your right to cancel, you must notify us via email at sales@squarewholesalesupply.com or by calling +1 (512) 616-8990.

3. Refunds & Effects of Cancellation

  • Reimbursement: Upon valid cancellation, we will reimburse all payments received from you, including standard delivery costs (excluding express delivery surcharges).

  • Processing Time: Refunds will be processed within 7 business days of receiving the returned goods.

  • Return Shipping Costs: Unless the item is faulty or damaged, the customer is responsible for all return shipping costs.

  • Deductions: We reserve the right to make a deduction from the refund for any loss in value caused by unnecessary handling or damaged retail packaging.

4. Damaged or Incorrect Items

  • Incorrect Items: If you receive an incorrect item, contact us immediately with pictures of the item. We will arrange a replacement or refund with minimal delay.

  • Transit Damage: Please do not refuse delivery if a box appears damaged. Accept the shipment and contact us immediately at refunds@squarewholesalesupply.com with photos of the damage so we can file a carrier claim and dispatch a replacement.

  • Faulty Items: If an item arrives defective, notify us within 30 days. We will provide a return shipping label and issue a brand-new replacement or full refund.

5. Shipping & Delivery Information

  • Free Shipping Threshold: We offer Free Standard Shipping on all US mainland orders over $30.00. For orders under $30.00, a flat shipping rate of $10.99 applies.

  • Delivery Scope: Standard online checkout covers domestic deliveries within the continental United States. For international orders outside the US, please contact refunds@squarewholesalesupply.com for a custom quote.

  • Dispatch & Delivery Methods:

    • Courier Service (Small Orders): Orders of 10 items or fewer are typically shipped via FedEx or UPS Ground (dispatched within 1–2 business days).

    • Pallet Freight: Wholesale and bulk orders will be palletized and delivered via freight services.

    • Warehouse Pickup: Customers are welcome to arrange pickup from our warehouse by prior confirmation.

6. Exclusions

Unless faulty or damaged upon delivery, we cannot offer refunds or exchanges on:

  • Personal care products

  • Perishable items

  • Digital goods / downloadable content

7. Customer Complaints & Contact Details

If you have any questions, concerns, or complaints regarding your order or our service, please contact us directly:

  • Company Name: Square Wholesale Supply LLC

  • Address: 5900 Balcones Drive # 18466, Austin, Texas 78731, USA

  • Phone: +1 (512) 616-8990

  • Email Support: sales@squarewholesalesupply.com

  • Complaints: contact@squarewholesalesupply.com

  • Website: www.squarewholesalesupply.com